Our Policies

*Please note that free shipping applies to all orders over $150 only.

Payment

• We accept major credit cards, PayPal, and other secure payment methods available at checkout.

Taxes

• Canadian orders may be subject to applicable GST/HST depending on the province of residence.

Shipping

• Orders are processed within 1 business day
• Orders ship from:
  • Niagara Falls, NY (USA)
  • Toronto, ON (Canada)
• We ship domestically within each country to avoid:
  • Customs delays
  • Duties or import fees
• Free tracked shipping on orders over $150 (estimated 7–10 business days)
• Expedited shipping (2–5 business days) may be available at checkout
• Delivery times may vary depending on location and carrier
  
• Some oversized or bulky items may require adjusted shipping timelines or additional charges.

Returns

• We offer a 30-day return window on eligible items.

  Return conditions:

  • Item must be returned in the same condition as received
  • All included accessories and components must be returned
  • Items must not show additional damage beyond what was originally described

  • Returns sent without prior approval may not be accepted.

  • We do not charge restocking fees

  How to request a return:

  1. Email us at info@dealzeez.com with:
     • Your order number
     • Reason for return
     • Photos (if item is damaged or incorrect)
  2. We will review your request within 1–3 business days
  3. If approved:
     • You will receive return instructions

Return Shipping

• Customers are responsible for return shipping costs for change-of-mind returns
• We cover return shipping if the item is:
  • Defective
  • Damaged
  • Incorrect
  • Not as described

Refunds

• Refunds are processed within 5–10 business days after inspection
• Refunds are issued to the original payment method

Partial refunds may apply if:

• The item is not returned in the same condition
• Parts or accessories are missing

Defective or Incorrect Items

If your item arrives defective, damaged, or incorrect:

• Contact us within 7 days of delivery
• Provide photos of the issue
• We will offer a replacement, refund, or store credit at no additional cost

Important Notes

• Returns must be approved before being sent back
• Unauthorized returns may not be accepted
• Customers are responsible for securely packaging return shipments

Warranty Policy

• Some eligible items may include a limited functional warranty.
• If warranty coverage applies, it will be stated in the product listing.

Warranty May Cover

• Major hardware faults not disclosed
  

• Core functional issues shortly after delivery
  
  

Warranty Does Not Cover

• Physical damage

• Water damage
  

• Accidental drops
  

• Cosmetic wear
  

• Battery aging unless specifically stated
  

• User-caused damage or misuse
  
  

Warranty Claims

Please contact info@dealzeez.com with:

• Order number
  

• Description of the issue
  

• Photos or video if requested