Return & Refund Policy

Last Updated: April 29, 2026

At Dealzeez, we aim to provide a transparent and fair return process. This policy outlines the conditions, timelines, costs, and steps required for returns and refunds.

At a glance (detailed policy below):

• Return window: Returns accepted within 30 days of delivery.
• Item condition: Items must be returned in the same condition as received, with all included parts, accessories, and packaging where applicable.
• Used & open-box items: In addition to new, we also sell items in used, refurbished, or open-box condition. Returns are accepted only if the item is defective, incorrect, or not as described. Cosmetic wear consistent with the condition described on the product page is not considered a defect.
• Return process: Customers must contact us at info@dealzeez.com with their order number, return reason, and photos if the item is damaged or incorrect.
• Return review time: Requests are reviewed within 1–3 business days.
• Return shipping costs: Customers pay return shipping for change-of-mind returns. Dealzeez covers return shipping for defective, damaged, incorrect, or not-as-described items.
• Refund timeline: Refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected.
• Non-returnable items: Final sale items, items marked non-returnable, and items with additional damage after delivery are not eligible for return.

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In detail:

1. Return Eligibility

You may request a return if:

• The item is returned in the same condition in which it was received (including any stated wear or defects)
• The item includes all original packaging, accessories, and components (where applicable)
• The return request is submitted within 30 days of delivery

Items must not show additional damage, wear, or alteration beyond what was originally described or shown at the time of purchase.

2. Used, Refurbished & Open-Box Items

We sell products in various conditions, including Used, Refurbished, and Open Box.

For these items:

• The condition is disclosed on the product page, including any cosmetic or functional notes
• Returns are accepted if:
  • The item is not as described, or
  • The item is defective or not functioning as intended
• Normal wear consistent with the listed condition (e.g., minor scratches, signs of prior use) is not considered a defect

3. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Items marked as non-returnable
• Items returned with new or additional damage not present at delivery

4. Return Timeframe

• Return requests must be submitted within 30 days of delivery
• Once approved, the item must be shipped back within 7 days
• Returns received outside this timeframe may be refused

5. Return Process

To start a return:

1. Contact us at info@dealzeez.com with:
   • Order number
   • Reason for return
   • Photos (required for damaged, defective, or not-as-described items)
2. We will respond within 1–3 business days
3. If approved:
   • You will receive return instructions and the return address
   • A return shipping label may be provided (depending on the case)
4. Ship the item back using a trackable shipping method

6. Return Shipping Costs

• Customer-paid returns:
  If the return is due to preference (e.g., change of mind), the customer is responsible for return shipping costs
• Seller-paid returns:
  We will cover return shipping if the item is:
  • Defective
  • Damaged in transit
  • Not as described
  • Incorrect item
• Original shipping charges are non-refundable, unless the return is due to our error

7. Refunds

After we receive and inspect your return:

• Refunds are issued within 5–10 business days
• Refunds are made to the original payment method

Partial Refunds May Be Issued If:

• The item is returned in a condition different from when received
• Components, accessories, or packaging are missing
• The item shows additional wear or damage

8. Exchanges

We offer exchanges only if the item is:

• Defective
• Damaged
• Not as described

To request an exchange, contact info@dealzeez.com.

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 7 days of delivery
• Provide clear photos of the issue
• We will offer a replacement, refund, or store credit at no additional cost

10. Order Cancellations

• Orders may be canceled before shipment
• Once shipped, cancellations are not possible and must follow the return process

12. Additional Information

• We reserve the right to refuse returns that do not meet these conditions
• Refund processing times may vary depending on your payment provider
• Customers are responsible for securely packaging returned items to prevent damage in transit